Privacy Policy

Last updated: 25 May 2026

1. Who We Are

MaxConnex (ABN 20 923 373 612) is an Australian business providing Answer Engine Optimisation (AEO) and AI visibility services for healthcare clinics. Our website is maxconnex.ai. You can contact us at contact@maxconnex.ai or call 0422 355 449.

2. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, phone number, and business name when you fill in a form on our website
  • Website URL and business details when you request an audit
  • Payment information processed securely through Stripe (we do not store card details)

We also collect information automatically when you visit our website:

  • Usage data via Google Analytics (anonymised IP, pages visited, session duration)
  • Product analytics via PostHog (page views, feature usage)
  • Advertising data via Meta Pixel (for ad targeting and conversion tracking)

3. How We Use Your Information

We use the information we collect to:

  • Deliver the AEO services you have requested
  • Send you audit reports, proposals, and service communications
  • Process payments via Stripe
  • Improve our website and services
  • Send marketing communications (with your consent, which you can withdraw at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Stripe (payments), Google (analytics), PostHog (product analytics), Meta (advertising), GoHighLevel (CRM)
  • Legal requirements: If required by Australian law or to protect our rights

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. All data is transmitted via HTTPS encryption. Payment data is processed by Stripe, a PCI DSS Level 1 certified payment processor.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at contact@maxconnex.ai.

7. Cookies

Our website uses cookies and similar tracking technologies for analytics and advertising purposes. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Changes to This Policy

We may update this privacy policy from time to time. We will post the updated version on this page with a revised "last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this privacy policy or our data practices, contact us: