coastaldentalgroup.com.au • Dr James Nguyen • Gold Coast, QLD
Coastal Dental Group operates 2 dental practices on the Gold Coast — Burleigh Heads (flagship) and Robina (opened 2024). Dr James Nguyen has built a strong local reputation with 4.9-star reviews at Burleigh, but the Robina location is completely invisible to AI engines. The Burleigh practice shows up for branded queries only. Neither location appears for high-value service queries like “best dentist Gold Coast” or “emergency dentist Robina.” This audit identifies 8 issues across both locations and provides a location-by-location remediation plan under the Silver package.
| Practice Name Coastal Dental Group | Principal Dentist Dr James Nguyen (BDSc, MRACDS) |
| Location 1 Burleigh Heads, QLD 4220 (flagship) | Location 2 Robina, QLD 4226 (opened Jan 2024) |
| Team Size 3 dentists, 2 hygienists, 1 orthodontist | Services General, Cosmetic, Implants, Invisalign, Emergency, Paediatric |
We tested 6 queries per location across ChatGPT, Google AI Overviews, and Perplexity.
|
ChatGPT
~50%
3 of 6 queries
|
Google AI
~17%
1 of 6 queries
|
Perplexity
~17%
1 of 6 queries
|
|
ChatGPT
~0%
0 of 6 queries
|
Google AI
~0%
0 of 6 queries
|
Perplexity
~0%
0 of 6 queries
|
| ✗ “Best dentist Gold Coast” | ✗ “Emergency dentist Robina” |
| ✓ “Coastal Dental Group Burleigh” | ✗ “Invisalign provider Gold Coast” |
| ✓ “Dr James Nguyen dentist” | ✗ “Dental implants Burleigh Heads cost” |
✗ = Not appearing ✓ = Appearing (Burleigh only)
Issues are tagged by location where applicable.
Neither location has Dentist, LocalBusiness, MedicalClinic, or FAQPage schema. The website uses basic Organization schema only. Without location-specific structured data, AI cannot differentiate between the two practices or surface them for local queries.
The Robina Google Business Profile was claimed but never optimised. No description, no photos, no services list, no posts, only 6 reviews. Compared to Burleigh (127 reviews, 4.9 stars), the Robina location essentially doesn’t exist in AI search.
Robina has no dedicated landing page on the website. Both locations share the same generic homepage. AI engines need unique, location-specific pages with local content, practitioner bios, and embedded maps to surface each practice independently.
“Best dentist Gold Coast” on ChatGPT returns Pacific Smiles, Oasis Dental, and No Gaps Dental — all of which have comprehensive FAQ content, review schema, and multi-location structured data. Coastal Dental is not mentioned despite having higher Google ratings.
High-value questions like “How much do dental implants cost in Australia?” and “Does Invisalign work for adults?” are being answered by competitors. Zero FAQ sections or schema on the website. These are the exact queries AI engines surface as direct answers.
Burleigh has 14 directory citations. Robina has only 2 (Google and the practice website). AI engines use citation count as a trust signal — the more consistent directory listings, the more confidently AI recommends a business.
Burleigh is listed as “Coastal Dental” on Yellow Pages, “Coastal Dental Group Burleigh” on TrueLocal, and “Coastal Dental Group” on Google. The street address format also varies. Inconsistent NAP data reduces citation trust scores.
Voice queries like “Hey Siri, find a dentist near me” rely on speakable schema to identify content suitable for audio readback. No speakable markup found. This is particularly important for dental emergency queries where patients are searching hands-free.
| Element | Burleigh Heads | Robina |
| Reviews | ✓ 4.9☆ (127) | ✗ 4.3☆ (6) |
| Description | ✓ | ✗ |
| Photos | ✓ 24 photos | ✗ 1 photo |
| Services | ~ Partial | ✗ |
| Posts | ~ 2 posts (old) | ✗ |
| Q&A | ✗ | ✗ |
| Citations | ~ 14 (inconsistent) | ✗ 2 only |
Your Silver package covers 2 locations, 2 GBP optimisations, schema for both sites, citation building, FAQ schema, local AI pack targeting, and 2 monthly reports.
Implement Dentist + LocalBusiness + MedicalClinic schema for each location separately. Include individual practitioner Physician schema, service schemas with pricing, FAQPage schema with 8+ questions per service page, and speakable schema for voice search.
Create a dedicated /robina landing page with unique content: local practitioner bios, embedded Google Map, suburb-specific FAQ section, service descriptions tailored to the Robina catchment, and location-specific schema markup.
Robina (priority): Full setup — description, 20+ photos, complete services list, Q&A with 10 seeded questions, weekly posts schedule.
Burleigh: Complete services list, add Q&A section, resume weekly posts, refresh stale photos.
Build 20+ citations per location with consistent NAP data. Fix inconsistencies on Burleigh’s existing 14 listings. Submit Robina to all major AU directories. Priority directories: Bing Places, Apple Maps, Healthengine, Yellow Pages, TrueLocal, Hotfrog, LocalSearch, White Pages.
Write and publish FAQ sections on every service page (implants, Invisalign, emergency, cosmetic, paediatric). Target “People Also Ask” queries. Add FAQPage schema to each. Format: question as H3, 40–60 word direct answer, then detailed explanation. Minimum 30 FAQ items across the site.
Optimise both locations to appear in Google’s AI-generated local packs for dental queries. This includes service-area targeting, review response strategy, geo-specific content creation, and monitoring competitor movements in AI results for both suburbs.
Included in your $500/month Silver retainer — one report per location, delivered monthly.
| 1. AI Visibility Score — screenshot evidence for 5 target queries per location |
| 2. GBP insights per location — views, calls, direction requests, photo views |
| 3. Citation count & NAP consistency score across directories |
| 4. Website traffic by location page — organic, referral, direct |
| 5. Competitor movement tracker — who’s gaining AI visibility in your suburbs |
| 6. Next month action plan — 3 priority items per location |
As a Silver client, you receive a dedicated 1-on-1 strategy call after your audit is complete. We’ll walk through every finding, answer your questions, and align on the implementation roadmap together.
| ✓ Full audit walkthrough — every issue explained in plain English |
| ✓ Prioritised action plan review — what to fix first and why |
| ✓ Competitor insights — who’s winning AI search in your area |
| ✓ Q&A session — bring any questions about AI visibility and AEO |
| ✓ Recorded & shared — call recording sent to you for reference |
| Setup & Optimisation (one-time) | $1,500 + GST |
| Monthly Retainer (ongoing) | $500/mo + GST |
| Locations Covered | 2 |
Ready to make both locations visible to AI search?
Book Your Strategy CallMaxConnex.ai • AI Visibility & Answer Engine Optimisation