MaxConnex
AI Visibility & Answer Engine Optimisation
Gold Package
AI Visibility Audit

Pinnacle Allied Health

pinnaclealliedhealth.com.au • Dr Amanda West (CEO) • Brisbane, QLD

Overall AI Visibility Score
Medium
Visible for branded queries but losing high-value service queries to competitors across all 5 locations
Invisible Dominant
5 Locations Audited • 18 Practitioners • 4 Disciplines
Prepared: 25 March 2026 Confidential

Executive Summary

Pinnacle Allied Health is a multi-discipline, multi-site practice group with 5 locations across Brisbane — Fortitude Valley (HQ), Chermside, Carindale, Springfield, and Ipswich. Services span physiotherapy, occupational therapy, exercise physiology, and speech pathology across 18 practitioners. Despite being one of the largest allied health groups in South East Queensland, Pinnacle is significantly underperforming in AI search relative to its scale. Only the Fortitude Valley location appears consistently in AI results, and only for branded queries. The 4 outer-suburb locations are largely invisible. Competitors with fewer locations but better AEO infrastructure are consistently outranking Pinnacle for high-value service queries. This audit identifies 12 critical issues across the network and provides a comprehensive remediation strategy under the Gold package, including a full AEO content strategy, competitor gap analysis, and quarterly strategy calls.

Background

Client Profile

Practice Group Pinnacle Allied Health CEO / Founder Dr Amanda West (BPhty, MBA)
Locations 5 clinics across Brisbane metro Website pinnaclealliedhealth.com.au
Team 18 practitioners (8 physio, 4 OT, 3 EP, 3 speech) Services Physio, OT, EP, Speech, NDIS, WorkCover, Paediatric
Locations Audited
📍 Fortitude Valley (HQ) 📍 Chermside
📍 Carindale 📍 Springfield
📍 Ipswich
Current State

AI Visibility Heatmap — All 5 Locations

8 high-intent queries tested per location across ChatGPT, Google AI Overviews, and Perplexity. Results show the percentage of queries where Pinnacle appeared.

Location ChatGPT Google AI Perplexity Average
Fortitude Valley 63% 38% 25% 42%
Chermside 25% 13% 0% 13%
Carindale 13% 13% 0% 9%
Springfield 0% 0% 0% 0%
Ipswich 0% 0% 0% 0%
Gold Exclusive

Competitor Gap Analysis

How Pinnacle compares against the top 3 AI-visible allied health competitors in Brisbane.

Metric Pinnacle Competitor A Competitor B Competitor C
Schema Types 1 7 5 3
FAQ Items 0 84 52 18
Total Citations 31 95 78 44
Blog Posts (AEO) 3 42 27 11
AI Visibility (avg) 13% 71% 58% 34%

Competitor A = LifeForce Allied Health • Competitor B = Brisbane Allied Health Group • Competitor C = MoveBetter Physio

Technical Audit

12 Issues Found Across the Network

Prioritised by impact. Issues affect all locations unless tagged otherwise.

1. No Location-Specific Schema Markup CRITICAL • ALL

Only generic Organization schema exists. No LocalBusiness, PhysicalTherapy, MedicalClinic, or Physician schema for any of the 5 locations or 18 practitioners. AI cannot distinguish between locations.

2. Springfield & Ipswich Have No Web Presence CRITICAL

No dedicated landing pages on the website. Only mentioned in a “Locations” dropdown menu. AI engines require unique, content-rich pages per location to index and recommend each practice independently.

3. GBP Profiles Incomplete (3 of 5 Locations) CRITICAL

Chermside, Springfield, and Ipswich GBPs are missing descriptions, services lists, Q&A, and recent posts. Springfield has only 2 reviews. Ipswich GBP was claimed but never populated beyond address and hours.

4. Zero FAQ Content or Schema CRITICAL • ALL

Competitors have 50–80+ FAQ items with schema. Pinnacle has zero. Common questions (“Does physio need a referral?”, “What does NDIS cover for OT?”) are being answered by competitors in AI results.

5. No AEO Content Strategy HIGH • ALL

Only 3 blog posts published (last one 14 months ago). Competitors are publishing 2–4 AEO-optimised posts monthly targeting specific patient questions. This is the primary content gap driving AI visibility loss.

6. Citation Gap at Newer Locations HIGH

Fortitude Valley has 18 citations. Chermside: 8. Carindale: 5. Springfield: 0. Ipswich: 0. AI trust signals scale with citation count and consistency. The outer locations have no citation foundation.

7. NDIS & WorkCover Pages Not Optimised HIGH • ALL

NDIS and WorkCover are high-value service queries with massive AI search volume. Current pages are thin (under 200 words) with no FAQ content, no schema, and generic headings. These should be the strongest pages on the site.

8–12. Additional Issues MEDIUM
8. NAP inconsistencies across 4 locations (different phone format, abbreviated names)
9. No practitioner bios or Physician schema (18 practitioners, zero individual pages)
10. No speakable schema for voice search across any location
11. Website Core Web Vitals failing on mobile (LCP 4.2s, CLS 0.18)
12. Paediatric services not listed in GBP categories for any location
Gold Package — Action Plan

Comprehensive AEO Strategy — All 5 Locations

Your Gold package covers unlimited locations, full AEO content strategy, competitor gap analysis, and quarterly strategy calls with priority support.

Phase 1 — Foundation (Weeks 1–3)
Full Schema Implementation — All 5 Locations

Deploy LocalBusiness, MedicalClinic, PhysicalTherapy, Physician (x18), FAQPage, and Speakable schema for every location and every practitioner. Estimated 90+ schema entities across the site.

5x Location Landing Pages + 18x Practitioner Profiles

Create dedicated, content-rich landing pages for each location with suburb-specific FAQs, embedded maps, local team bios, and service descriptions. Build individual practitioner profile pages with credentials, specialisations, and Physician schema.

5x GBP Overhauls + Weekly Post Schedule

Complete setup for all 5 GBPs: descriptions, full services, photos (20+ per location), Q&A (10 seeded per location), secondary categories. Establish weekly GBP posting cadence across all locations.

Phase 2 — Content & Citations (Weeks 3–8)
100+ Citation Submissions Across All Locations

Build 20+ consistent citations per location (100+ total). Fix all NAP inconsistencies on existing listings. Priority: Bing Places, Apple Maps, Healthengine, Yellow Pages, TrueLocal, Hotfrog, and 14 additional AU directories.

AEO Content Strategy — 4 Posts/Month (Ongoing)

Launch ongoing content program: 4 AEO-optimised blog posts per month targeting specific patient questions across all 4 disciplines. Format: question H1, 40–60 word direct answer, detailed explanation, FAQ section. Target “People Also Ask” and AI snippet triggers. Topics rotated across physio, OT, EP, and speech.

NDIS & WorkCover Page Rebuilds

Rewrite NDIS and WorkCover service pages from scratch with comprehensive FAQ content (15+ questions each), eligibility guides, process explanations, and dedicated schema. These are the highest-value pages for AI search and currently the weakest.

Phase 3 — Ongoing Optimisation & Reporting
Quarterly Strategy Calls + Competitor Tracking

90-minute quarterly strategy sessions with Dr West and practice managers. Includes updated competitor gap analysis, AI visibility trend review, content calendar planning, and priority roadmap for the next quarter. Ongoing monthly competitor movement tracking across all suburbs.

Priority Support + Website Speed Optimisation

Dedicated priority support channel (24hr response SLA). Core Web Vitals remediation to bring all pages under 2.5s load time. Ongoing technical monitoring for schema errors, broken citations, and GBP issues across all 5 locations.

Ongoing

Monthly Reporting — Gold Standard

Comprehensive monthly reporting across all locations, plus Gold-exclusive deliverables.

Your monthly Gold report includes:
1. AI Visibility Score per location — 5 target queries x 5 locations (25 screenshot proofs)
2. GBP insights dashboard — all 5 locations side-by-side (views, calls, directions)
3. Citation health report — count, consistency score, new submissions per location
4. Website analytics by location — traffic, top pages, Core Web Vitals, conversion tracking
5. Competitor gap analysis update (Gold exclusive) — monthly movement tracker
6. Content performance report (Gold exclusive) — which blog posts are triggering AI answers
7. Next month content calendar (Gold exclusive) — 4 post briefs with target queries
8. Priority action plan — top 5 items ranked by expected AI visibility impact
Silver & Gold Exclusive

Included Strategy Call

📞
90-Minute AEO Strategy Session + Quarterly Calls

As a Gold client, you receive an in-depth 90-minute strategy session after your audit, plus quarterly strategy calls for the duration of your retainer. Every call is tailored to your multi-location network.

Full audit walkthrough — every issue across all locations explained
Prioritised action plan review — phased roadmap aligned with your team
Deep competitor analysis walkthrough — gaps, threats, and opportunities
Content calendar planning — next quarter’s AEO blog strategy
Quarterly strategy calls — ongoing 90-min sessions every 3 months
Recorded & shared — all call recordings sent for your team’s reference
Investment

Gold Package Summary

Setup & Optimisation (one-time) $2,500 + GST
Monthly Retainer (ongoing) $750/mo + GST
Locations Covered Unlimited
AEO Blog Content 4 posts/mo
Strategy Calls Quarterly
Support Priority (24hr SLA)

Ready to dominate AI search across all your locations?

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