MaxConnex
AI Visibility & Answer Engine Optimisation
Bronze Package
AI Visibility Audit

Bayside Physiotherapy

baysidephysio.com.au • Dr Sarah Chen • Brighton, VIC

Overall AI Visibility Score
Low
Largely invisible to AI search engines — significant opportunity being missed
Invisible Dominant
Prepared: 25 March 2026 Confidential

Executive Summary

Bayside Physiotherapy is a well-regarded single-location physio clinic in Brighton, VIC, led by Dr Sarah Chen. Despite 4.8-star Google reviews and a loyal patient base, the practice is almost entirely invisible to AI search engines. Testing across ChatGPT, Google AI Overviews, and Perplexity returned zero mentions for 4 out of 5 target queries. The website lacks schema markup, has no FAQ content, and the Google Business Profile is only partially optimised. This audit identifies 6 key issues and provides a clear action plan under the Bronze package.

Background

Client Profile

Practice Name Bayside Physiotherapy Principal Physiotherapist Dr Sarah Chen (APA)
Location Brighton, VIC 3186 Website baysidephysio.com.au
Team Size 6 practitioners (3 physios, 1 EP, 1 massage, 1 pilates) Services Physio, Sports Rehab, Pilates, Dry Needling, Massage
Current State

AI Platform Visibility

We tested 5 high-intent queries across AI search platforms for physiotherapy and sports rehab searches in Brighton and surrounding suburbs.

ChatGPT ~20% 1 of 5 queries
Google AI Overviews ~0% 0 of 5 queries
Perplexity ~0% 0 of 5 queries
Queries Tested
  “Best physiotherapist Brighton Melbourne”   “Sports physio near Brighton VIC”
  “Bayside Physiotherapy Brighton”   “Dry needling physio Bayside Melbourne”
  “Physio clinic for back pain Brighton”

= Not appearing    = Appearing

Technical Audit

6 Issues Found

These are the specific problems limiting Bayside Physiotherapy’s visibility in AI-generated search answers.

Issue 1 — No Schema Markup At All CRITICAL

The website has zero structured data — no LocalBusiness, PhysicalTherapy, MedicalClinic, or FAQPage schema. AI engines rely on schema to understand what a business does, where it’s located, and what services it offers. Without it, AI simply cannot “read” the practice.

Issue 2 — Google Business Profile Incomplete CRITICAL

The GBP is missing business description, services list, Q&A section, and recent posts. Only 4 photos uploaded (last added 8 months ago). Primary category is “Physiotherapist” but secondary categories (Sports Massage, Pilates Studio) are not set. Hours are listed but holiday hours are out of date.

Issue 3 — Website Headings Not Optimised for AI HIGH

Homepage H1 is “Welcome to Bayside Physiotherapy” — generic and tells AI nothing useful. Service pages use vague headings like “Our Approach” instead of direct-answer headings like “Sports Physiotherapy in Brighton, VIC.” AI engines prioritise clear, question-answering heading structures.

Issue 4 — No FAQ Content or Schema HIGH

Zero FAQ content on the website. Common patient questions (“Do I need a referral for physio?”, “How much does physio cost without private health?”) are exactly the type of content AI engines surface as direct answers. This is a major missed opportunity.

Issue 5 — Missing from Key Directories MEDIUM

Bayside Physiotherapy is absent from Bing Places, Apple Maps, Healthengine, and TrueLocal. Found on Yellow Pages but NAP (Name, Address, Phone) is inconsistent — old phone number listed. AI engines cross-reference multiple citation sources to verify business legitimacy.

Issue 6 — Slow Page Load (3.8s) MEDIUM

Homepage loads in 3.8 seconds on mobile (Core Web Vitals target: <2.5s). Large uncompressed hero images and render-blocking JavaScript are the main culprits. Google AI Overviews penalise slow-loading sources when selecting content for answers.

Google Business Profile

GBP Completeness Scorecard

Element Status Notes
Business Name Complete Correct
Address & Hours ~ Partial Holiday hours outdated
Business Description Missing No description set
Services List Missing Not configured
Photos ~ Partial 4 photos, last added 8 months ago
Posts Missing No posts published
Q&A Missing No Q&A entries
Reviews Good 4.8 stars (47 reviews) — strong but low volume
Citation Audit

Directory Presence

Directory Listed? NAP Correct?
Google Business Profile
Yellow Pages Old phone
Bing Places
Apple Maps
Healthengine
TrueLocal
HotDoc
Bronze Package — Action Plan

What We’ll Fix

Your Bronze package covers 1 location, 1 GBP optimisation, schema implementation, and monthly AI visibility reporting.

Action 1 — Implement Full Schema Markup WEEK 1

Add LocalBusiness + PhysicalTherapy schema to every page. Include practitioner profiles, service descriptions, opening hours, geo-coordinates, and accepted insurance. Add FAQPage schema to service pages with 5+ common patient questions per page.

Action 2 — Google Business Profile Overhaul WEEK 1

Write and add business description. Configure full services list with prices. Add 15+ new photos (clinic interior, team, treatment rooms). Set up Q&A with 8 pre-seeded questions. Correct holiday hours. Add secondary categories (Sports Massage Therapist, Pilates Studio).

Action 3 — Rewrite Page Headings for AI WEEK 2

Restructure homepage and service page H1/H2 tags to answer specific patient queries. Example: “Sports Physiotherapy in Brighton, VIC — Bayside Physiotherapy” instead of “Our Approach.” This directly feeds AI answer extraction.

Action 4 — Build Core Citations WEEK 2–3

Submit to 20+ Australian directories with consistent NAP data. Priority: Bing Places, Apple Maps, Healthengine, TrueLocal, Hotfrog, StartLocal, LocalSearch, White Pages. Fix incorrect phone number on Yellow Pages listing.

Action 5 — Website Speed Optimisation WEEK 3

Compress hero images, implement lazy loading, defer non-critical JavaScript. Target: homepage load time under 2.5 seconds on mobile. This improves both traditional SEO and AI source selection.

Ongoing

Monthly AI Visibility Report

Included in your $250/month Bronze retainer — here’s what you’ll receive each month.

Your monthly report includes:
1. AI Visibility Score — screenshot evidence of AI search results for 5 target queries
2. Google Business Profile insights — views, calls, direction requests, photo views
3. Citation count & consistency score across directories
4. Website performance summary — traffic, top pages, Core Web Vitals
5. Next month action plan — 3 priority items
Investment

Bronze Package Summary

Setup & Optimisation (one-time) $1,000 + GST
Monthly Retainer (ongoing) $250/mo + GST
Locations Covered 1

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