baysidephysio.com.au • Dr Sarah Chen • Brighton, VIC
Bayside Physiotherapy is a well-regarded single-location physio clinic in Brighton, VIC, led by Dr Sarah Chen. Despite 4.8-star Google reviews and a loyal patient base, the practice is almost entirely invisible to AI search engines. Testing across ChatGPT, Google AI Overviews, and Perplexity returned zero mentions for 4 out of 5 target queries. The website lacks schema markup, has no FAQ content, and the Google Business Profile is only partially optimised. This audit identifies 6 key issues and provides a clear action plan under the Bronze package.
| Practice Name Bayside Physiotherapy | Principal Physiotherapist Dr Sarah Chen (APA) |
| Location Brighton, VIC 3186 | Website baysidephysio.com.au |
| Team Size 6 practitioners (3 physios, 1 EP, 1 massage, 1 pilates) | Services Physio, Sports Rehab, Pilates, Dry Needling, Massage |
We tested 5 high-intent queries across AI search platforms for physiotherapy and sports rehab searches in Brighton and surrounding suburbs.
|
ChatGPT
~20%
1 of 5 queries
|
Google AI Overviews
~0%
0 of 5 queries
|
Perplexity
~0%
0 of 5 queries
|
| ✗ “Best physiotherapist Brighton Melbourne” | ✗ “Sports physio near Brighton VIC” |
| ✓ “Bayside Physiotherapy Brighton” | ✗ “Dry needling physio Bayside Melbourne” |
| ✗ “Physio clinic for back pain Brighton” |
✗ = Not appearing ✓ = Appearing
These are the specific problems limiting Bayside Physiotherapy’s visibility in AI-generated search answers.
The website has zero structured data — no LocalBusiness, PhysicalTherapy, MedicalClinic, or FAQPage schema. AI engines rely on schema to understand what a business does, where it’s located, and what services it offers. Without it, AI simply cannot “read” the practice.
The GBP is missing business description, services list, Q&A section, and recent posts. Only 4 photos uploaded (last added 8 months ago). Primary category is “Physiotherapist” but secondary categories (Sports Massage, Pilates Studio) are not set. Hours are listed but holiday hours are out of date.
Homepage H1 is “Welcome to Bayside Physiotherapy” — generic and tells AI nothing useful. Service pages use vague headings like “Our Approach” instead of direct-answer headings like “Sports Physiotherapy in Brighton, VIC.” AI engines prioritise clear, question-answering heading structures.
Zero FAQ content on the website. Common patient questions (“Do I need a referral for physio?”, “How much does physio cost without private health?”) are exactly the type of content AI engines surface as direct answers. This is a major missed opportunity.
Bayside Physiotherapy is absent from Bing Places, Apple Maps, Healthengine, and TrueLocal. Found on Yellow Pages but NAP (Name, Address, Phone) is inconsistent — old phone number listed. AI engines cross-reference multiple citation sources to verify business legitimacy.
Homepage loads in 3.8 seconds on mobile (Core Web Vitals target: <2.5s). Large uncompressed hero images and render-blocking JavaScript are the main culprits. Google AI Overviews penalise slow-loading sources when selecting content for answers.
| Element | Status | Notes |
| Business Name | ✓ Complete | Correct |
| Address & Hours | ~ Partial | Holiday hours outdated |
| Business Description | ✗ Missing | No description set |
| Services List | ✗ Missing | Not configured |
| Photos | ~ Partial | 4 photos, last added 8 months ago |
| Posts | ✗ Missing | No posts published |
| Q&A | ✗ Missing | No Q&A entries |
| Reviews | ✓ Good | 4.8 stars (47 reviews) — strong but low volume |
| Directory | Listed? | NAP Correct? |
| Google Business Profile | ✓ | ✓ |
| Yellow Pages | ✓ | ✗ Old phone |
| Bing Places | ✗ | — |
| Apple Maps | ✗ | — |
| Healthengine | ✗ | — |
| TrueLocal | ✗ | — |
| HotDoc | ✓ | ✓ |
Your Bronze package covers 1 location, 1 GBP optimisation, schema implementation, and monthly AI visibility reporting.
Add LocalBusiness + PhysicalTherapy schema to every page. Include practitioner profiles, service descriptions, opening hours, geo-coordinates, and accepted insurance. Add FAQPage schema to service pages with 5+ common patient questions per page.
Write and add business description. Configure full services list with prices. Add 15+ new photos (clinic interior, team, treatment rooms). Set up Q&A with 8 pre-seeded questions. Correct holiday hours. Add secondary categories (Sports Massage Therapist, Pilates Studio).
Restructure homepage and service page H1/H2 tags to answer specific patient queries. Example: “Sports Physiotherapy in Brighton, VIC — Bayside Physiotherapy” instead of “Our Approach.” This directly feeds AI answer extraction.
Submit to 20+ Australian directories with consistent NAP data. Priority: Bing Places, Apple Maps, Healthengine, TrueLocal, Hotfrog, StartLocal, LocalSearch, White Pages. Fix incorrect phone number on Yellow Pages listing.
Compress hero images, implement lazy loading, defer non-critical JavaScript. Target: homepage load time under 2.5 seconds on mobile. This improves both traditional SEO and AI source selection.
Included in your $250/month Bronze retainer — here’s what you’ll receive each month.
| 1. AI Visibility Score — screenshot evidence of AI search results for 5 target queries |
| 2. Google Business Profile insights — views, calls, direction requests, photo views |
| 3. Citation count & consistency score across directories |
| 4. Website performance summary — traffic, top pages, Core Web Vitals |
| 5. Next month action plan — 3 priority items |
| Setup & Optimisation (one-time) | $1,000 + GST |
| Monthly Retainer (ongoing) | $250/mo + GST |
| Locations Covered | 1 |
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